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Product Information

Counter assistant Customer team member General assistant Retail assistant Retail sales advisor Retailer Sales assistant Duties it is cost effective, and it allows consideration of the potential need to conduct the EPA remotely S4: Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.

The business approach to sustainability and its carbon footprint such as approaches to product sourcing, waste reduction and recycling. (K5) Provide a retail service that balances the customers’ needs with additional linked products and services. (S3) attend standardisation events when they start working for the EPAO, before they conduct an EPA for the first time and a minimum of annually for this apprenticeship

Apprenticeship summary

Describes the brands, products and services provided by the business and explain how this supports sales throughout the calendar year (K7, S14).

EPAOs must ensure that apprentices have a different set of questions in the case of re-sits or re-takes. Complies with relevant regulations, legislation, and business procedures, including those related to the business approach to sustainability such as waste reduction and recycling (K5, S11).The result from each assessment method is combined to decide the overall apprenticeship grade. The following grades are available for the apprenticeship: Serve customers in line with brand standards, legislation, business procedures and the values of the business. (S2) Acts in an open and approachable manner to build and maintain inclusive relationships with others. (B6)

it provides a cost-effective assessment, as it makes use of the apprentice’s employer’s workplace, equipment and resourcesuse language in the development and delivery of the EPA that is appropriate to the level of the occupational standard Use technology and applications to support sales and service ensuring that maintenance issues are reported. (S9)